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Registration FAQ
Having problems registering for a synod event? Here are some of the frequent problems and their answers. If you're still having trouble, call us at 507-280-9457 or 800-426-6376 in Minnesota or send an
What's the deal with the "sign in"?
This is a feature of the ACS registration system. You do need to have an account to sign in, but it will not open you up to spam or anything else. If you've never used this registration system through the synod before, you have to set up a new account. If you're not sure if you've set up an account, follow the link for forgotten user names and enter your e-mail address.
You will receive an e-mail the first time you set up an account. This will have a very long, complicated password that you will have to enter the first time you sign in. Copy and paste it and then the system will allow you to set up your own password. Note that there are certain requirements to ensure secure passwords. Because this system can be used to host sensitive information, it does require very secure passwords for the protection of your personal information. There should be a link to these requirements ("Password Tips") when you have the option to set up your own password.
What's my username or password?
If you think you set up an account previously, but don't remember your information, follow the links under the sign in box for a reminder on your password or user name.
If that doesn't work, call the synod office at 507-280-9457 or 800-426-6376 in Minnesota.
I can't get signed in, but I know I have an account. What's going on?
If you get any kind of error message and you believe you have the right sign in information, you can either wait and try again later or call the synod office at 507-280-9457 or 800-426-6376 in Minnesota. Trying the wrong password too many times or never validating your account when you first set it up (entering the long, randomly assigned password) may cause your account to lock up.
I think my account information is wrong, how do I change it?
At any point in the registration process (preferablly not in the middle or you will lose your registraion!), hover over the "Home" tab on the bar above the registration section. Click on "My Profile." Click on the pencil icon by any piece of information to edit it. This will also send an e-mail to the synod office, which will allow us to process the change in our database.
How do I register myself?
Once logged in, you should have a line with your name on it and a drop-down menu. If the event you are registering for has multiple registration options, selet the applicable one. If there is only one, select that one. Proceed with the "next" button in the lower right corner. There you will find addtional registration questions. Your basic contact information will be your previously entered account information.
How do I register others besides myself?
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I don't want to register myself, just other people. How do I do that?
Whether you're registering yourself or not, the place to register additional people is below your own name. If you are only registering other people, please still set up an account for yourself as that is the only way to get signed in.
Under your name will be a section for "guests." For most synod events, you can register others but it will usually ask for names (as opposed to just recording how many additional people are being registered). You will be required to enter the other person's name and type of registration. It is usually helpful if you also include an e-mail address and/or phone number. These, however, are not required.
Once the "guests" names are entered, proceed with the "next" button in the lower right corner. There you will find addtional registration questions for each person registered.
Why are my family members listed when I log in?
This system is a type of church management software, based on families. Anyone listed in the synod office's database as being in the same family will appear with your name. This may not occur if you are not currently in the synod office's database, or if your information does not match what is in the database. Do not worry about this; it will be fixed at the synod office end if necessary.
What are my payment options?
For most events, both online and offline payments will be accepted. An "online" payment may be made with a Visa or Mastercard. An "offline" payment means you will send in a check or other form of payment. Unless otherwise stated, you may also bring your payment to the event itself.
Can I get a receipt?
Once registration is complete, you will have an option to print a receipt. You will also receive an e-mail with the same information. If you cannot print a receipt, call the synod office at 507-280-9457 or 800-426-6376 in Minnesota.
My credit card payment won't go through, what am I doing wrong?
The system fills in your personal information for the credit card information. If you are using someone else's card or the congregation's card, make sure you change that information. The name, address, etc. must match what is on your billing statements or the card will not be approved.
If that doesn't work, call the synod office at 507-280-9457 or 800-426-6376 in Minnesota.
How do I know my registration went through?
When the registration is successful, you will end on a page with an option to print a receipt and with a confirmation number for the registration. If you do not get to this page, it probably did not go through.
Also, you should receive an e-mail confirming your registration. The e-mail may not come through immediately, but if it does not come through within 24 hours (make sure you check your junk mail folder), call the synod office at 507-280-9457 or 800-426-6376 in Minnesota. The e-mail should come through within the hour.
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